Linux remote control and global updates refresh

This update introduces Linux remote control and a more flexible updates experience.

Major feature

Linux remote control

We’re expanding Level’s remote control capabilities with full support for Linux devices. Technicians can now connect to Linux endpoints directly from Level and provide hands-on support through the same familiar remote control experience already available for Windows and macOS. Linux desktops vary a lot, so we built support across the major graphical session types: Wayland and X11, with coverage for common environments like GNOME, KDE Plasma, XFCE, Sway, and COSMIC. Remote sessions include screen viewing, mouse and keyboard input, clipboard operations, display selection, and automatic stream handling when the active user session changes. This brings Linux endpoints fully into the Level remote support experience, giving teams one consistent place to troubleshoot and manage devices across every major operating system. It also removes the need to rely on separate remote access tools, helping technicians respond faster while keeping their workflows centralized in Level. Supporting remote control across Linux requires working across a wide range of desktop environments, display systems, and session types. This release represents a major expansion of Level’s cross-platform capabilities and brings a complete remote support experience to Linux fleets.

Major feature

Global updates

We’ve overhauled the Updates page to make it easier to understand and manage available updates across your environment. Instead of relying on a single table where every update appears as a separate row for every device, you can now choose the view that best fits the task at hand. The new By Summary view groups devices that share the same update, giving you a clearer picture of how widely each update applies. By Device organizes updates around each endpoint, making it easy to review everything available for a specific machine. The existing By Update view remains available when you need the full device-by-device detail. With three ways to explore the same update data, you can move more quickly from a high-level overview to the individual devices that need attention, without sorting through unnecessary repetition.