Level roadmap
See what’s planned, what’s up next, and what we’re building now.
Planned
Logins - Support passkeys for login
Can you support passkeys to secure the login and / or U2F?
Logins - Support for hardware tokens for MFA
Support for hardware tokens for MFA
Run monitors on demand
We would like a way to run a monitor on demand. Very often we will schedule maintenance sessions to address issues on a workstation. In those sessions, our standard practice is for the technician to stay on that machine until we confirm in the RMM that all failing checks/alerts have successfully resolved by manually re-running the alert checks/monitors. We can manually re-run automations but not monitors. This is important to reduce the chance of error or oversight, especially when delegating the maintenance across a number of technicians of varying skill levels and experience.
Display Multiple Screens
When in Remote Control, Level User can choose to see all displays side by side, as well as individual displays
On/Off Toggle (Monitor Policies)
It would be nice to be able to toggle monitors on and off. The use case would be mainly for monitor development. If I have 6 monitors in one policy, being able to toggle off one particularly noisy one to fine-tune, without disabling the entire policy would be helpful.
Up next
Notification System
Provide a centralized place for users to see what needs their attention, what’s waiting for approval, and what happened recently across their workspace. Notifications should connect users directly to the relevant task, alert, device, or activity so they can quickly review and respond.
Alert Detail View
Create a detailed view showing an alert’s history, including when it opened, closed, and reoccurred. It should also display investigations, findings, recommended solutions, actions taken, and links to the underlying script or automation runs.
Automation, Script, and Monitor Draft and Versioning
Allow users to safely propose changes to scripts, automations, and monitoring policies without immediately affecting production. Users should be able to review, publish, and restore previous versions while maintaining a clear history of what changed.
Debug Mode / Break Points
Explore a debug mode for automations that allows technicians to step through actions, set breakpoints, retry failed steps, move forward or backward, inspect errors, and modify scripts before continuing.
Sandbox and Test VMs
Provide isolated devices where users can safely build, run, and validate scripts or automations before deploying them to production. Companies could use Level-provided virtual machines or designate their own Windows, macOS, and Linux devices for testing.
Add common diagnostic actions to automations
As a technician, I want to add prebuilt diagnostic actions to an automation so that when a monitor triggers an alert, I can collect evidence from the affected device without writing or maintaining custom scripts. For example, when a low disk space monitor fires, the automation could collect a disk report showing which volumes are running low and which directories are using the most space. A technician could then review the report alongside the alert and decide what to do next. Each action should work across Windows, macOS, and Linux. Technicians should be able to select the same action for any supported device and get a clearly labeled report with the details available on that platform. Proposed actions Collect Resource Report — Show CPU and memory usage and identify the processes using the most of each. Collect Disk Report — Show total and available space by volume and identify the largest directories on the affected volume. Collect Service Report — Show the status of selected services, whether they are configured to start automatically, and any recent failures. Collect Recent Logs Report — Gather relevant system or application log entries for a configurable time window around the alert. Additional actions to consider Collect User Report — Show active user sessions and recent sign-ins to help investigate login or session issues. Collect Application Report — Show installed application versions and recent installs or updates to help identify software changes that may be related to the alert.
Safety and Approval Controls
Give organizations control over when users can take action and when human approval is required. Controls could include requiring testing, restricting production devices, protecting sensitive systems, setting device-count thresholds, and supporting single or dual approval for higher-risk actions.
Mission Control
A centralized view of all work across the workspace. Users should be able to see what needs their attention, what happened recently, what is currently running, what is scheduled, and what is waiting for approval.
In progress
Remote Control Chat
The Remote Control Chat feature allows technicians to communicate directly with end users during remote sessions. This streamlines troubleshooting by keeping conversations within the session, improving clarity, and enhancing the support experience without needing separate communication tools.
iOS / Android App for accessing Level (not Android/IOS agent)
Put the power of device management and automations right in your pocket. With this mobile-friendly solution, techs can monitor devices, troubleshoot issues, and trigger automations anytime, anywhere—keeping them connected and in control, no matter where the job takes them.
🔒 Stealth Initiative
This represents a larger strategic investment that we're keeping private until it's ready. We don't want to overpromise, but we're looking forward to unveiling it soon.
Ability to move/copy Monitors between different Monitor Policies
We have several Monitor Policies set up that target different groups, like "All Workstations", "BYOD", Company-Owned", etc. I'd love to have the option for moving or copying a Monitor between those different policies. Use cases: 1. I create a Monitor in our "Test Monitors" Monitor Policy where I test Monitors with a small workstation test group before expanding it out to the larger fleet. Once I validate the Monitor, it'd be nice to be able to move or copy it to the production Monitor Policy instead of needing to carefully re-create it in the production Monitor Policy without accidentally misconfiguring it differently from what I already validated with the test group. 2. Specifically for the copy feature. Once I validate a new monitor, sometimes it's necessary to have some but not options tweaked between our different Monitor Policies. E.g. some Monitors need to be slightly changed when used on BYOD workstations vs. Company-Owned. It'd be great to be able to copy a Monitor to a different Monitor Policy so that just those settings can be tweaked instead of needing to recreate the whole thing.