Feature requests

The Remote Control Chat feature allows technicians to communicate directly with end users during remote sessions. This streamlines troubleshooting by keeping conversations within the session, improving clarity, and enhancing the support experience without needing separate communication tools.

The SSO Support feature enables Single Sign-On integration, allowing users to log in to Level using their existing credentials from identity providers. This streamlines access, enhances security, and reduces password management hassles for both users and IT teams.

Put the power of device management and automations right in your pocket. With this mobile-friendly solution, techs can monitor devices, troubleshoot issues, and trigger automations anytime, anywhere—keeping them connected and in control, no matter where the job takes them.

Device auditing provides complete audit trails, tracking who performed which actions and when. It offers session replays for terminal and remote control activities, along with detailed logs of commands executed. This ensures full accountability, transparency, and easier troubleshooting by giving IT teams a clear history of device interactions.

There's a lot here, so this will certainly take time, but we want to be thinking big picture. Please add/discuss ideas! Global Application View - that would show all applications installed (including version, date installed, etc) Ability to install/uninstall applications Have the ability to create a list of trusted applications, or perhaps denied applications. (probably need both) Alerting (or better yet, enforcement) when an unauthorized app is installed, or if a mandatory app is missing. (See CIS control #2) Application Search/Filters on the device page Show application versions. Ideally this is tied into repos (Winget, Brew, APT) so that we can compare to the latest release. Pin an application to a specific version so that patch policies will not update it.

Easily manage local user accounts on devices. Some ideas around this feature are: Creating, modifying, and removing users. Add/remove users from groups. Change passwords. Show user account stats (created date, last login date, etc) A tab on the device page that shows users and allows management Automation action to manage user accounts. Consider handling escalation privledge requests from end-users.

Add support for managing and monitoring iOS and Android devices to Level.

Add the ability to deny specific patches from being installed.

The Taskbar Icon feature displays the Level app icon on Windows and macOS systems. IT teams can customize the dropdown options, giving users quick access to relevant actions and enabling automations directly from the taskbar, streamlining workflows and improving efficiency.

Wake on LAN (WOL) Support allows IT teams to remotely power on devices that are turned off or in sleep mode. This feature helps with after-hours maintenance, updates, and troubleshooting by enabling seamless device management, even when machines aren’t actively in use.

Edit and manage the Windows registry remotely to configure settings, troubleshoot issues, or apply policies. This feature provides IT teams with powerful control over system configurations without needing physical access to devices.

It would be nice to be able to force a manual update/refresh from the endpoint. Forcing an update for things like software list, security score and so on.

A crowd favorite, this sleek dark mode theme not only reduces eye strain but also brings a modern, polished look to the Level interface. Perfect for late-night troubleshooting or anyone who just loves the cool, dark vibe, it makes working in low-light environments easier and way more stylish.

It would be nice to have an antivirus integration built in to automatically install an antivirus or edr program. Even if it’s $X amount per endpoint to on the cost it would be worth it. Currently I have devices that have either Bitdefender/Webroot or Huntress EDR installed through a separate RMM tool, it’s really stopping me from switching fully over.

When in Remote Control, Level User can choose to see all displays side by side, as well as individual displays

Add a way to send installation instructions via e-mail to a user for single installation or mass deployment.

The Ad-hoc Remote Control feature lets end users quickly install Level on devices for one-time troubleshooting. This makes it easy for IT teams to provide remote support without needing a full installation, speeding up issue resolution when time matters most. You should be able to upgrade this Agent to a full Level agent after.

Allow organizations to tailor the security score criteria to their specific needs and priorities. This ensures the score reflects what matters most to each organization, providing more relevant insights into their security posture.

When techs need to manage devices, it's often difficult to know if the end-user is done working. An indicator that the device is idle would be really helpful.

Bring seamless remote support to Linux distributions with a GUI. IT teams can now troubleshoot, manage, and control Linux devices just as easily as Windows or macOS, making Level a truly cross-platform solution.