Feature requests

The Remote Control Chat feature allows technicians to communicate directly with end users during remote sessions. This streamlines troubleshooting by keeping conversations within the session, improving clarity, and enhancing the support experience without needing separate communication tools.

Put the power of device management and automations right in your pocket. With this mobile-friendly solution, techs can monitor devices, troubleshoot issues, and trigger automations anytime, anywhere—keeping them connected and in control, no matter where the job takes them.

Easily manage local user accounts on devices. Some ideas around this feature are: Creating, modifying, and removing users. Add/remove users from groups. Change passwords. Show user account stats (created date, last login date, etc) A tab on the device page that shows users and allows management Automation action to manage user accounts. Consider handling escalation privledge requests from end-users.

Add support for managing and monitoring iOS and Android devices to Level.

The Taskbar Icon feature displays the Level app icon on Windows and macOS systems. IT teams can customize the dropdown options, giving users quick access to relevant actions and enabling automations directly from the taskbar, streamlining workflows and improving efficiency.

Wake on LAN (WOL) Support allows IT teams to remotely power on devices that are turned off or in sleep mode. This feature helps with after-hours maintenance, updates, and troubleshooting by enabling seamless device management, even when machines aren’t actively in use.

Edit and manage the Windows registry remotely to configure settings, troubleshoot issues, or apply policies. This feature provides IT teams with powerful control over system configurations without needing physical access to devices.

The Ad-hoc Remote Control feature lets end users quickly install Level on devices for one-time troubleshooting. This makes it easy for IT teams to provide remote support without needing a full installation, speeding up issue resolution when time matters most. You should be able to upgrade this Agent to a full Level agent after.

Allow organizations to tailor the security score criteria to their specific needs and priorities. This ensures the score reflects what matters most to each organization, providing more relevant insights into their security posture.

It would be nice to be able to force a manual update/refresh from the endpoint. Forcing an update for things like software list, security score and so on.

Add the ability to blank the screen out with a custom message/logo of organization (or just black it out) for privacy.

When techs need to manage devices, it's often difficult to know if the end-user is done working. An indicator that the device is idle would be really helpful.

Create folders Rename folders/files Delete folders/files Download multiple files or perhaps folders Move/copy files Show sizes of folders so that techs can easily find offending large files/folders. Have a visual representation of the disk used space/free space Show contents and allow editing of text-based file types.

When in Remote Control, Level User can choose to see all displays side by side, as well as individual displays

It would be nice to have an antivirus integration built in to automatically install an antivirus or edr program. Even if it’s $X amount per endpoint to on the cost it would be worth it. Currently I have devices that have either Bitdefender/Webroot or Huntress EDR installed through a separate RMM tool, it’s really stopping me from switching fully over.

Add a way to send installation instructions via e-mail to a user for single installation or mass deployment.

Real-time visibility into system events and performance metrics. It enables IT teams to track issues, monitor activity, and proactively address potential problems, ensuring smoother operations and faster troubleshooting.

Chose an agent to be the designated SNMP scanner on a network. Add IPs to scan and then collect SNMP metrics. This would dovetail nicely into HTTPS/SSH management as well (https://feedback.level.io/p/remote-management-of-network-devices)

For devices that have SSH/HTTPS management options where Level agents can not be installed (firewalls, switches, printers, IoT devices, IP cameras, etc). Have the ability to SSH or HTTPS to a device by proxying through a Level agent on the same network.

Ability to lock Level from being uninstalled without approval from Level administrator. See SentinelOne or ThreatLocker as an example.