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Level changelog

New features, thoughtful improvements, and fixes from the Level team.

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Keyboard shortcuts and File Explorer v2

This release makes everyday work faster with customizable keyboard shortcuts and an expanded File Explorer in Background Management. Navigate Level with fewer clicks, preview and edit files, and manage files and folders directly from your browser without starting a Remote Control session.

Keyboard Shortcuts

We’ve introduced customizable Keyboard Shortcuts across Level, giving you a faster way to navigate the app and perform common actions without reaching for the mouse. Level includes shortcuts for moving between key areas of the app, along with contextual actions based on where you’re working. Power users can customize those bindings from Settings > Keyboard shortcuts, search the available commands, assign their own key combinations, and reset shortcuts back to their defaults. Whether you’re jumping between pages or triggering actions you use throughout the day, keyboard shortcuts give you more control over how you work in Level and help reduce the clicks that add up across a busy shift.

File Explorer Improvements

We’ve significantly expanded the File Explorer in Background Management, bringing more of the familiar file management experience directly into Level. You can now navigate and work with files and folders more naturally, with improved keyboard navigation, multi-select, contextual actions, and a faster, more responsive interface. The updated File Explorer adds more ways to manage files without starting a Remote Control session. Create files and folders, rename, move, copy, delete, compress, extract, upload, and download items directly from the browser. You can also preview supported files, edit text files, search through folders, open a Terminal at the current location, and work with multiple files through bulk actions. The new File Explorer also calculates folder sizes, making it easier to identify what's consuming disk space and quickly track down the causes of drives filling up. Longer file operations are handled through a dedicated Operations experience, giving you clearer feedback as work progresses and a place to handle conflicts when they occur. Together, these improvements make File Explorer a much more capable workspace for handling everyday file management without leaving Level.

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Automation canvas and resolve alert action

This release puts automation front and center with a redesigned visual canvas, a new Resolve alert action, and the ability to pause workflows until offline devices reconnect.

Automation canvas

We’ve redesigned the Automations experience around a new canvas that makes workflows easier to see, navigate, and manage. Automation steps are more compact, triggers are grouped into a collapsible section, and you can zoom and move through the pipeline using your mouse or keyboard. We’ve also changed how automation details are viewed and edited. Configuration forms no longer expand inside individual actions and triggers. Instead, selecting a step opens its details in a dedicated panel, where you can review its configuration or switch directly into editing. This removes the previous separation between view and edit modes while keeping the automation itself visible as you work. By giving the pipeline more room and moving configuration into focused panels, larger automations are easier to understand at a glance. You can see more of the workflow, move through it more naturally, and make changes without losing your place.

Resolve alert action

Automations can now resolve alerts as part of a workflow with the new Resolve alert action. Add the action to your automation and choose the alert source you want to resolve, along with any conditions or additional options needed for the workflow. This makes alert resolution another step that can be handled automatically alongside the rest of your automation. By resolving alerts directly from the workflow responsible for addressing them, teams can keep alert status aligned with the work their automations are already performing and reduce the need for manual cleanup afterward.

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Bring your own AI with Level CLI

This release gives teams new ways to extend Level and coordinate work across their environment. Use the Level CLI with supported AI coding agents to manage devices, build automations, and handle repetitive tasks using the AI tools your team already prefers. The new Run automation on another device action also makes it possible to connect workflows across managed devices and pass variables between automations. Rounding out the release are usability and performance improvements, along with fixes that make Level more reliable across day-to-day workflows.

Bring your own AI with Level CLI

Level CLI gives you direct terminal access to your devices, alerts, scripts, automations, monitors, updates, groups, and more. Run commands yourself, or connect the CLI to Codex, Claude Code, Gemini, or another coding agent and describe the outcome you need. Your coding agent can inspect device context, investigate alerts, run diagnostics, propose fixes, execute scripts across groups, and wait for the results. It can also create and update monitors and automations as code, with diff and dry-run support so you can review changes before applying them. Because humans and coding agents use the same CLI, actions remain governed by the permissions of the Level user running them and are recorded in Level’s audit history. From troubleshooting a single endpoint to patching or remediating an entire fleet, Level CLI brings the full power of Level into your terminal. Read more about the CLI in our documentation: https://docs.level.io/en/articles/16601525-level-cli-lvl-get-started

Run automation on another device

Build workflows that coordinate work across multiple devices. With the new Run automation on another device action, an automation running on one endpoint can launch a selected automation on another managed device, such as a server or dedicated runner. Map variables between the two automations to carry important context forward and keep the entire process connected.

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Custom fields in the device list

This update adds custom fields as columns in the device list.

Custom fields on device list/column picker

We’ve expanded the device list to support custom fields, giving you more flexibility over the information you can see at a glance across your devices. Custom fields can now be added as columns in the device table, allowing details your team already tracks to appear alongside the rest of your device information. This makes it easier to tailor the device list around the data that matters most to your organization. By bringing custom field values directly into the table, you can review more device context without opening individual devices, making the device list more useful for day-to-day management.

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Applications and remote execution actions

This update adds remote execution and an Applications page for managing installed software across your environment.

Applications

We’ve introduced a new Applications page that gives you a centralized view of the software installed across all of your managed devices. Instead of reviewing applications one device at a time, you can now search, filter, and explore your entire application inventory from one place. Each application is grouped into a single summary with its publisher, platform, and total number of installs. Expand an application to review the different versions in your environment and see where they’re installed, giving you a clearer picture of how software is distributed across your devices. You can also select applications, versions, or individual installs and take action on the affected devices directly from the page. Run an automation, start a new or saved script, or send an uninstall command without first tracking down each device individually. This makes the Applications page useful for both understanding your software inventory and acting on what you find.

Remote execution actions

Automations can now run scripts and shell commands on another device in your environment. The new remote execution actions let you choose a specific device to perform the work instead of requiring the automation to execute everything on the device currently moving through the workflow. This makes it possible to use a dedicated device as a runner when an automation needs access to a particular environment, installed tools, or resources that may not be available on the original device. The execution can still use custom fields, system variables, and automation variables from the device running through the automation, so you can perform work elsewhere without losing the context that started the workflow. With remote execution, automations can handle workflows that previously depended on every endpoint having the same tools or access. You can centralize those requirements on known runner devices while continuing to build automations around the devices you actually want to manage.

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Command palette

We’ve introduced a new Command Palette that makes it faster to find what you need and move around Level without navigating through the app one page at a time. From the Command Palette, you can search for devices, groups, and pages in one place, then jump directly to the result you’re looking for. You can also take certain actions on devices directly from the palette, giving you a quicker way to handle common tasks without first opening the device. By bringing search, navigation, and device actions together, the Command Palette helps you get where you’re going and get things done with fewer clicks. It’s a faster way to work in Level, especially as your environment and the app continue to grow.

Command palette

Command palette

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Wait for input and logged-in users

Automations can now pause for technician input or wait for a user to log in before continuing, making workflows more flexible and reusable.

Wait for input

Automations can now collect information while they’re running. The new Wait for Input action pauses a run, asks a technician for the values needed to continue, then makes those answers available as runtime variables for the remaining steps. This makes automations much more reusable. You can build the workflow once, then provide the details for each run at the moment they’re needed, without editing the automation or creating one-off copies. Runs waiting on input are clearly labeled, and technicians can answer them from run details or in bulk when the same values apply across multiple devices.

Wait for logged in user

Automations can now wait for someone to be signed in before continuing. The new Wait for Logged-In User action pauses the run until the device has an active user session, then automatically continues with the remaining steps. This is useful for steps that need to run in the signed-in user’s session. Instead of running too early or requiring a technician to time the automation around a user being present, the run waits until the device is in the right state.

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Remote control zoom and navigation

Remote control zoom and navigation

Remote support is now more comfortable on high-resolution and ultrawide displays with the addition of zoom and navigation controls. You can zoom in on remote sessions to inspect fine details without sacrificing visibility across the rest of the screen. When zoomed, Level provides intuitive panning controls along with a minimap that helps you quickly navigate around the remote desktop. Whether you're reviewing dense applications, working across multiple windows, or supporting devices with very large displays, moving around the screen is fast and effortless. These new controls make remote sessions more precise and easier to manage, giving technicians a better experience when working on devices of any size or resolution.

Automation triggers view

Managing automations just got easier with the new Triggers view. Instead of browsing automations one by one, you can now see every trigger across your organization in a single, sortable view. The Triggers tab displays each trigger alongside key information such as how many times it has fired and when it last ran. This makes it easy to identify your busiest triggers, verify that important workflows are running as expected, and quickly locate the triggers you're looking for. By organizing automations from the perspective of what starts them, this new view provides greater visibility into your automation ecosystem and helps simplify day-to-day management.

Remote control shortcuts

We've introduced a new shortcuts menu for Remote Control that makes it easy to send keyboard combinations to the remote device, even when your local operating system would normally intercept them. The shortcuts menu includes built-in presets for Windows, macOS, and Linux, along with support for one-time key combinations, personal saved shortcuts, and team-wide shortcuts. Each operating system maintains its own set of relevant shortcuts, making it simple to work across mixed environments. With quick access to common keyboard combinations and reusable shortcuts, technicians can navigate remote devices more efficiently while avoiding conflicts between their local machine and the endpoint they're supporting.

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Linux remote control and global updates refresh

This update introduces Linux remote control and a more flexible updates experience.

Linux remote control

We’re expanding Level’s remote control capabilities with full support for Linux devices. Technicians can now connect to Linux endpoints directly from Level and provide hands-on support through the same familiar remote control experience already available for Windows and macOS. Linux desktops vary a lot, so we built support across the major graphical session types: Wayland and X11, with coverage for common environments like GNOME, KDE Plasma, XFCE, Sway, and COSMIC. Remote sessions include screen viewing, mouse and keyboard input, clipboard operations, display selection, and automatic stream handling when the active user session changes. This brings Linux endpoints fully into the Level remote support experience, giving teams one consistent place to troubleshoot and manage devices across every major operating system. It also removes the need to rely on separate remote access tools, helping technicians respond faster while keeping their workflows centralized in Level. Supporting remote control across Linux requires working across a wide range of desktop environments, display systems, and session types. This release represents a major expansion of Level’s cross-platform capabilities and brings a complete remote support experience to Linux fleets.

Global updates

We’ve overhauled the Updates page to make it easier to understand and manage available updates across your environment. Instead of relying on a single table where every update appears as a separate row for every device, you can now choose the view that best fits the task at hand. The new By Summary view groups devices that share the same update, giving you a clearer picture of how widely each update applies. By Device organizes updates around each endpoint, making it easy to review everything available for a specific machine. The existing By Update view remains available when you need the full device-by-device detail. With three ways to explore the same update data, you can move more quickly from a high-level overview to the individual devices that need attention, without sorting through unnecessary repetition.

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Activity and saved views

This update introduces activity for complete visibility into changes across your environment and saved views for quickly switching between customized device list layouts.

Activity

We're introducing activity, giving you complete visibility into the actions taking place throughout your Level environment. Every meaningful change is recorded, making it easy to understand what happened, when it happened, and who was responsible. Each automation, script, device, monitor policy, device group, workspace setting, and platform setting now includes its own activity history, providing a clear timeline directly where you're working. We've also added a global activity page where you can search, filter, and review activity from across your entire organization. Whether you're troubleshooting an issue, reviewing configuration changes, or preparing for a compliance audit, a history of activity gives you the visibility and accountability needed to confidently manage your environment.

Saved views

We're introducing saved views, making it easy to save and instantly switch between customized device list layouts. Each view remembers your filters, visible columns, column order, column widths, and sort order, so you can quickly return to the information that's most important to you. Create as many personal views as you need for different workflows, or share views with your entire team to standardize how devices are organized and reviewed. When you make changes to a saved view, Level lets you update it, save it as a new view, or discard your changes, making it easy to experiment without losing your existing configuration. Whether you're managing workstations, servers, specific customers, or security-focused views, saved views help you spend less time configuring the device list and more time taking action.

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Improvements app-wide

We've added enhanced monitoring, Linux package management, script access controls, file repository organization, and more.

Expanded monitors

We've significantly expanded monitoring capabilities with 23 available monitors that can be added to monitor policies. This gives administrators greater visibility into device health, performance, and operational status across their environment, helping identify issues before they impact users. The new monitors integrate directly into existing monitor policies, making it easy to extend your current monitoring strategy without changing workflows or creating additional policies. These additions provide broader coverage across your managed devices and create more opportunities for proactive issue detection.

Script group permissions

We've expanded role-based access controls to include Script Group Permissions, giving administrators more granular control over who can access and manage scripts within Level. Similar to existing permissions for device groups and automation groups, script group permissions allow roles to be assigned access to specific script groups. This makes it easier to organize scripts by team, customer, or function while ensuring users only have access to the resources they need. The result is a more flexible permission model that scales alongside larger teams and more complex environments.

Linux package management

We've expanded Linux management with native support for package installation, upgrades, and removal across multiple Linux package managers. Administrators can now manage software directly through automations using APT, YUM, Snap, Flatpak, Pacman, and native Linux package management. Three new automation actions—Install Linux Package, Upgrade Linux Package, and Uninstall Linux Package—make it easy to deploy software, keep systems up to date, and remove unwanted packages without relying on custom scripts or manual intervention. This brings Linux software management closer to the same streamlined experience already available across the rest of the platform.

File repository groups

We've added File Repository Groups, making it easier to organize and manage files stored within Level. Similar to device groups, script groups, and automation groups, file repository groups provide a structured way to categorize files and keep repositories organized as they grow. Administrators can create custom groups and sort files into logical collections, making it easier to locate resources, manage large repositories, and maintain consistency across teams. As repositories expand, groups help keep files organized and accessible without sacrificing simplicity.

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OIDC SSO and Pacman support

We've added OIDC SSO support for flexible identity provider integration and introduced Pacman package management for Linux devices.

OIDC Single Sign-On (SSO)

We’ve expanded Single Sign-On support even further with OpenID Connect (OIDC), allowing you to connect Level to virtually any compatible identity provider. This gives your organization the flexibility to use the authentication platform that best fits your environment and existing workflows. Admins can configure OIDC-based SSO directly within Level and provide users with a familiar, centralized sign-in experience. Existing users can still be transitioned seamlessly without creating new accounts, helping simplify onboarding and access management. With OIDC support, Level becomes even easier to integrate into modern identity ecosystems while maintaining secure, streamlined authentication across your organization.

Pacman support

We’ve added support for Pacman package management on Linux devices, bringing native compatibility to Arch-based systems. You can now install, uninstall, and manage packages directly through Level without relying on custom scripts or manual terminal work. Alongside package management, Level can now detect installed Pacman packages, identify available updates, and support common maintenance operations like auto-removal, cache cleanup, stale lock recovery, and reboot detection. With Pacman support, Linux device management becomes more consistent and streamlined across your environment, giving you deeper control over Arch-based systems directly within Level.

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Google SSO and expanded permissions

This update adds Google SSO support and introduces a redesigned permissions page with more granular access controls.

Google Single Sign-On (SSO)

We’ve expanded our single sign-on support to include Google Workspace, giving you more flexibility in how your team accesses Level. In addition to Microsoft Entra, users can now sign in using their Google accounts, making authentication faster and more familiar. SSO can be enabled at any time, and existing users can be transitioned seamlessly without creating new accounts. Admins remain in full control, with the ability to choose which users authenticate through SSO and switch between methods as needed. With support for both Microsoft and Google, SSO now fits more seamlessly into your existing environment, helping simplify access while maintaining strong security.

Expanded permissions

We’ve updated the permissions page with a cleaner, more intuitive design, making it easier to understand and manage what each role can do across your workspace. Along with the visual improvements, we’ve expanded permission controls to give you more granular access over both management and device-level actions. This includes clearer organization of capabilities like automations, scripts, monitor policies, and device interactions such as remote control and background management. With these updates, it’s easier to define roles, limit access where needed, and ensure the right people have the right level of control across your environment.

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All of the security, everywhere

We've added SSO for simplified access, visibility into local users across all devices, and KB exclusions to block problematic Windows updates.

Single-Sign On (SSO)

We’re excited to introduce Single Sign-On (SSO), making it easier than ever for your team to access Level using your existing identity provider. With support for Microsoft Entra, users can sign in with their organization’s credentials, eliminating the need to manage separate passwords. SSO can be enabled at any time, and existing users can be transitioned seamlessly without creating new accounts. Admins have full control over who uses SSO and can switch users between authentication methods as needed. Once set up, users can log in quickly and securely through a familiar sign-in experience, reducing friction while improving overall account security. With SSO, you get a simpler login experience and security across your organization.

Local User Visibility

We’ve added the ability to view local users across all devices, no matter the operating system. You can now see a full list of users on each device, along with key details like status, group membership, and last login. This makes it easier to understand who has access to your endpoints and quickly spot inactive, outdated, or unauthorized accounts. Whether you're auditing access or troubleshooting user-related issues, everything you need is now in one place. With better visibility into local users, you can manage access more confidently and maintain a cleaner, more secure environment.

KB Exclusions

We’ve added the ability to block Windows updates by KB, giving you more control over what gets installed across your environment. You can now create a global list of KB exclusions to prevent known problematic updates from being deployed. Each exclusion can include a description and optional expiration, making it easy to track why a specific update was blocked and when it should be revisited. This is especially useful when Microsoft releases a patch that causes issues and needs to be temporarily held back. With KB exclusions, you can respond quickly to problematic updates, avoid widespread disruption, and maintain stability across your devices while waiting for fixes or validation.

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Level Redesign

Level’s fully redesigned interface is now live, featuring a modern UI, improved navigation, and dark mode, with limited-time access to the classic view.

Level Redesign

Level’s fully redesigned interface is now live, featuring a modern UI, improved navigation, and dark mode, with limited-time access to the classic view.

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Public API improvements

Our public API has been expanded so you can now create, edit, and delete groups, devices, tags, and custom fields.

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New actions and triggers

This update adds a send email report action with per-device summaries and a one-time event trigger for scheduling automations at specific dates and times.

Send email report action

We’ve added a new Send Email Report action that makes it easy to summarize automation results directly in your inbox. When this action runs, it generates an email that lists all devices that have passed through it, giving you a clear snapshot of what happened and where. You can include both static and dynamic content in the message. The static body lets you add a consistent message or context, while the dynamic body is variable-enabled, allowing you to insert per-device details like hostname, status, or any other relevant field. It’s a simple way to stay informed without having to dig through logs or dashboards.

One-time trigger

We’re introducing a new One-Time trigger that lets you schedule an automation to run on a specific date and time. Whether you’re planning a phased rollout or a single action at a defined moment, this trigger gives you that control. You can add multiple one-time events to the same trigger, making it easy to queue up several scheduled runs without duplicating automation logic. It’s a flexible option for time-based tasks that only need to happen once.

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SMS action and custom field triggers

This update adds an SMS action for real-time text alerts and a trigger for detecting custom field changes.

Send SMS action

We’ve added a new SMS action to automations, making it easy to send text messages directly from your workflows. Just enter a phone number and a custom message, and Level will handle the delivery. Whether you’re alerting a technician or notifying a user, this action is another means of providing a fast and simple way to communicate in real time.

Custom field changed trigger

You can now trigger automations when a custom field value changes. The new Custom Field Changed trigger watches for updates across any custom field, so you can respond immediately when key data is added, removed, or modified. It’s a great way to keep workflows tightly aligned with changes in your environment, ensuring actions are taken as soon as important details shift.

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New registry, Homebrew, and email actions

We've added registry key actions, Homebrew package management for macOS, and email support within automations.

Registry actions

We’ve added two new actions that allow you to set and delete Windows registry keys directly through your automations. Whether you're configuring devices, enforcing policy changes, or cleaning up legacy keys, these actions give you precise control over the registry without needing to script it manually. With support for setting the path, key name, type, and value, you can confidently apply changes across your environment at scale. And when something needs to be removed, the delete action makes it quick and clean.

Homebrew actions

We’re excited to introduce a new set of Homebrew actions for macOS devices. You can now automate the installation of Homebrew itself, and then use follow-up actions to install, update, or uninstall packages. Setting up new machines and managing software across your fleet has never been this easy. These actions simplify package management and help ensure consistency in your macOS environment. They’re flexible, script-free, and fully automation-ready.

Send email action

You can now send custom emails directly from your automations with the new Send Email action. Just specify the recipients, subject, and body, and Level will handle the delivery. This makes it easy to notify technicians, alert stakeholders, or follow up on key events automatically. No need to rely on a separate email platform or manual messaging. It’s a simple but effective way to keep your team informed and in the loop.

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Set variables and webhooks

You can now set variables directly in the script editor and use webhooks with event-based triggers and request visibility.

Set variable command

We’ve added the ability to set variables directly within a script, making it easier to pass values to subsequent automation actions. Now, instead of relying solely on the output of an action to assign variables, you can set as many values as you wish, right within your script. This makes it easier to create dynamic behavior, reuse values, and manage more complex logic without the need to carefully format output. It’s a small addition with a big impact on scripting speed and clarity.

Webhooks

We’ve added a new dedicated webhooks section that allows you to send event-based notifications to external systems. Simply enter a destination URL, add a secret, and choose whether to send all event types or just the ones you care about. To help you stay informed and troubleshoot easily, you can review your incoming webhooks requests. This gives you full visibility into what’s being sent, when it was sent, and how it was received, allowing you to confidently connect Level with the rest of your tools.

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New automation actions and monitors

Introducing modular automation chaining, targeted event log monitoring, and powerful HTTP requests for deeper integrations and smarter workflows.

Run Automation action

We’ve introduced a new Run Automation action that brings more flexibility and structure to how your automations are built. This action allows one automation to pause its workflow, execute another automation, and then continue right where it left off. It’s especially useful for breaking out common tasks that are used in multiple workflows, letting you create reusable building blocks instead of duplicating logic across different automations. Whether you're standardizing processes or just keeping things organized, this action helps simplify maintenance while making your workflows more scalable.

Event Log monitor

Monitoring at the system level just got more powerful. With the new Event Log monitor, you can track specific Windows Event IDs by defining the log name, source, severity, and event ID. This gives you a highly targeted way to surface key events—like failed logins, security alerts, or service failures—without wading through unnecessary noise. By focusing only on what’s relevant, you can trigger alerts or actions based on the exact events that matter most to your team’s visibility and response efforts.

HTTP Request action

We’re adding a new HTTP Request action that allows your automations to communicate directly with external systems and services. You can configure the request’s URL, method, headers, and body, and use variables throughout to send dynamic data that reflects each unique automation run. This opens the door to powerful custom integrations. Whether you’re triggering a webhook, updating a third-party system, or pushing real-time notifications into other tools, this action makes it easy to move data where it needs to go without leaving the Level platform.

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Reporting and disk encryption

Powerful new reporting tools and disk encryption automation actions for clearer insights and tighter security control.

Reporting

We’re very excited to dive into the world of reporting—a new way to visualize and analyze data across your entire environment. With built-in metrics around devices, security, alerts, automations, and more, you can get a clear, comprehensive view of what’s happening across your organization. You can drill down into specific device groups or view everything at once, making it easy to track trends, spot issues, and measure performance across your operations. And with exportable reports, you can share insights with your team in just a few clicks. Whether you're identifying gaps or highlighting successes, reporting gives you the visibility you need to stay proactive and in control.

Disk encryption actions

We’ve added three new automation actions to help you manage disk encryption with greater ease: Enable disk encryption, Disable disk encryption, and Rotate disk encryption key. These actions allow you to enforce or adjust encryption policies at scale—without needing to manually intervene on individual devices. These actions make it easier than ever before to stay compliant and protected, not to mention keep your Security Score in low risk territory. Plus, you can now quickly view and copy disk encryption keys directly from the device overview, making key retrieval and management faster, safer, and more convenient.

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File repository and new actions

Centralize file management and streamline workflows with new download actions, plus enhanced process and service control—all in one update.

File repository

We’re introducing a new File Repository that allows you to upload and manage files for use in your automations. With a 2 GB upload threshold, there’s plenty of room for executables, images, and other essential resources. By centralizing your files, you’ll spend less time hunting down assets and more time streamlining your workflows.

Download File actions

Say hello to two powerful new actions—Download File and Download File from URL. The first lets you pull any file stored in your repository to a remote endpoint, ensuring your automations have instant access to the resources they need. The second action fetches files directly from a specified URL, streamlining the process of retrieving external assets without leaving your workflow.

Start/Stop Process actions

We’ve made it easier to control processes in your automations with two separate actions: one to start a process (including support for passing arguments) and one to stop. Whether you need to spin up a program for a specific task or gracefully shut down services to free resources, these new actions give you precise control over runtime operations.

Manage Service action

Finally, our new Manage Service action lets you target running services, choose their startup type, and specify their state—all from within your automations. This added layer of control helps maintain consistent, reliable operations across your environment, removing the need for manual intervention when managing critical background services.

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Level Library and Custom Branding

We’ve launched a free, Level-verified library for ready-to-use automations, scripts, and monitor policies, plus custom branding for end-user notifications.

Level Library

We're proud to introduce the Level Library—a free, ready-to-use collection of automations, scripts, and monitor policies, each designed to solve a real-world problem. With a single click, you can import any of these Level-verified resources directly into your account, saving you time and ensuring reliability. We’ve also made it easier to share your own best practices with others. Once you turn on sharing for an automation, script, or monitor policy, you’ll receive a link you can pass along to fellow users or post online. And if you’d like your resource to be featured in the Level Library itself, you can submit it through the new suggestion page. We’ll review your contribution to confirm it’s safe, secure, and beneficial for the community. By enabling quick imports and easy sharing, the Level Library helps you skip repetitive setup tasks and tap into proven solutions—so you can spend less time reinventing the wheel and more time innovating.

Custom Branding

We’re also excited to introduce custom branding for your end-user notifications. Now, you can upload your organization’s logo directly in Level, giving your notifications a consistent, professional look. You’ll see exactly how everything appears in light and dark mode on Windows and macOS, ensuring a seamless experience for all recipients. This new level of personalization lets you reinforce brand identity, build trust, and provide a polished, on-brand experience in every interaction—showing users you’re as dedicated to quality as you are to functionality.

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Public API and Cloning

Programmatically integrate data and clone workflows in seconds with our new Public API and cloning features.

Public API

We’re excited to introduce our new Public API, designed to provide seamless integrations and deeper customization for your workflows. With this feature, you can programmatically access data from our platform, giving you the power to tailor processes and applications to your exact needs. Our Public API empowers you to innovate faster, streamline your operations, and get the most out of our platform. To learn more and get started with our Public API, visit our API docs.

Cloning

In an effort to improve your productivity even more, we’re introducing a new cloning capability that saves you time by letting you replicate automations, actions, triggers, policies, and scripts with just a few clicks, instead of rebuilding them from scratch. By duplicating proven workflows, you can quickly adapt them for new teams or use cases, eliminating repetitive tasks and reducing errors. Each cloned item can still be adjusted as needed, so it perfectly fits its intended purpose. With less time spent on manual setup and configuration, you can speed up deployments, maintain consistent best practices, and focus on the work that truly drives results.

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Create alert action

New customizable create alert action to receive timely, tailored notifications for a more proactive and effective response.

Create alert action

New customizable create alert action to receive timely, tailored notifications for a more proactive and effective response.

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Encoder improvements, new actions and triggers, and more

Boost your IT efficiency with daily schedule triggers, streamlined Microsoft 365 installations, granular remote session approvals, and enhanced video encoding for smoother remote support.

Video encoder overhaul

Level’s video encoding system has been completely reengineered to provide a more seamless and reliable experience. This update addresses key issues like screen freezing during remote sessions, reduces latency, and optimizes performance even in low-bandwidth environments or on older devices. Whether supporting clients or managing IT operations remotely, you’ll experience smoother video playback and faster response times. With dynamic FPS adjustment and enhanced bitrate management, the system adapts in real-time to network conditions and device capabilities, ensuring optimal performance in any scenario. By improving the handling of screen changes and reducing unnecessary processing, remote sessions are not only more efficient but also less taxing on system resources. These updates mean fewer disruptions, better visibility during remote troubleshooting, and more confidence in your ability to deliver IT support.

Daily schedule trigger

Managing daily workflows just got simpler with our new daily schedule trigger. This feature lets you specify exact times—or multiple times throughout the day—to automatically initiate actions. Whether you're scheduling routine maintenance, performance checks, or task execution, this trigger provides unparalleled flexibility and control. By introducing timed automation, you can ensure critical tasks are always executed precisely when needed, without manual intervention. Whether you're managing a single event or orchestrating a sequence of daily tasks, this enhancement brings reliability and consistency to your workflows, empowering you to focus on what matters most.

Install Microsoft 365 action

Deploying productivity tools has never been easier. With our new "Install Microsoft 365" action, you can now streamline the installation of Microsoft 365 or Office suites across both Windows and macOS environments. This feature simplifies a traditionally manual process, allowing you to quickly set up or update devices with the essential tools your team needs. Whether onboarding new users, upgrading existing devices, or preparing systems for remote work, this action ensures consistency and reduces the time required for deployment. With just a few clicks, IT admins can achieve a seamless installation process, minimizing downtime and boosting productivity.

Granular remote session approval

Remote access has always been critical, but now you can take it a step further with our new device group-level permissions for remote session approval. This feature provides the flexibility to determine whether devices require end-user approval before allowing remote connections. For environments with heightened security needs or policies requiring user consent, this functionality ensures compliance while maintaining operational efficiency. It empowers IT teams to assign tailored access rules, balancing oversight with convenience. By introducing granular permissions, you gain a higher level of control over remote sessions, protecting sensitive data while ensuring support tasks remain effective and user-friendly.

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Custom fields, variables, and more

Enhance your IT management flexibility with custom fields, variables, reusable script automations, and action-based conditions.

Custom fields

We’re extremely excited to announce custom fields, a powerful feature that allows you to create shared custom data points that cascade through your device groups down to individual devices. This functionality enables you to standardize and organize your device inventory effortlessly, ensuring that relevant information is consistently propagated throughout your IT environment. Easily streamline the way your data is managed and accessed, making your processes more efficient and transparent. To provide greater control, custom fields come with security settings that allow only administrators to create, view, edit, or remove the data. This ensures sensitive information can be protected while still being shared across devices for consistency and operational clarity. With these capabilities, custom fields offer an adaptable and secure way to manage your device data, helping you maintain a well-structured and customized IT management system.

Variables

Along with custom fields, we’re introducing variables—a powerful feature that adds flexibility and dynamic capabilities to your scripts and automations. Variables can pull data from custom fields to create context-aware workflows, but their use goes far beyond that. They’re available for use in scripts, the run script action, the shell action, and variable conditions, allowing you to input and reference dynamic data across your processes for real-time adjustments and enhanced precision. Whether you’re leveraging variables to enrich scripts, automate tasks, or integrate with custom fields for tailored workflows, this feature enables you to build robust and adaptable solutions. The versatility of variables ensures smarter, more efficient operations with minimal manual intervention. Combined with custom fields, variables elevate your automations to new levels of customization and functionality, allowing your IT management to be more responsive and streamlined.

Run script automations

With the overwhelmingly positive feedback we've received about automations and how it has improved your daily IT workflows, we are now transforming how you manage script execution by replacing traditional script runs and job queues. Running scripts is similar to before, but they now create one-time automations that include a manual-only trigger, a wait-for-approval action, and the script or shell action itself. These automations provide better control, traceability, and security, ensuring scripts are only executed with appropriate oversight and approval. What’s more, script automations can be reused, adjusted, and saved, making them an invaluable tool for ongoing and future tasks. This flexibility means you can build a script automation once and leverage it multiple times, refining it as needed for different scenarios. By incorporating these reusable automations into your workflows, you achieve greater consistency, reduce the need for repeated manual work, and enhance operational efficiency across your IT environment.

Action status conditions

Action status conditions are now available, offering greater control over your automation sequences. This feature lets you set conditions based on the status of previous actions, ensuring that subsequent steps in your automation only execute when specific criteria are met. With action status conditions, you can build more reliable, fail-safe workflows that adapt to real-time outcomes, improving the consistency and accuracy of your processes.

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Hudu, script groups, and permissions

We've integrated with Hudu, added script groups, and more. See the latest changelog for more improvements.

Hudu integration

We’re pleased to welcome our newest integration with Hudu, designed to streamline IT documentation and asset management. This integration automatically synchronizes device information between Level and Hudu, allowing for seamless creation and updating of Hudu assets based on Level's device data. With this integration, your IT documentation will always be accurate, up-to-date, and maintained, ensuring efficient asset management and improving overall productivity in your IT operations.

Script groups

With the increasing number of scripts our users are creating, we've made improvements to scripting overall and added script groups, offering a better way to organize and manage your scripts as our automations continue to thrive. As scripts have now been integrated into the automations area, this enhancement allows you to easily group your scripts, making it simpler to navigate and access them within your automation workflows. With script groups, you can categorize scripts by department, project type, or specific functions, such as monitoring or maintenance tasks. This improved structure gives you the flexibility to maintain a more organized and efficient script, and ultimately automation, environment.

Automation group permissions

Everyone seems to love automation groups, and we've continued to improve upon it with the addition of permissions management. This allows you to set granular permissions for automation groups, giving you greater control over who can view, edit, or manage specific automations within your organization. With these permissions, you can ensure that the right team members have access to the right automations while maintaining security and oversight. This improvement streamlines collaboration and adds an extra layer of control, making your automation workflows more secure and efficient.

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Integrations, patching, and automation groups

Integrations have arrived, along with even better automation features. Check out our changelog for details.

Integrations

We're excited to announce the release of powerful new integrations with ConnectwisePSA, HaloPSA, and Zest. These integrations allow you to seamlessly connect your Level workflows with popular PSA tools, streamlining your operations and enhancing your service delivery. Integrating with these PSAs enables you to synchronize data effortlessly, automate ticketing, and improve communication between your IT management and service teams. For instance, when a device monitor triggers an alert, your integration can initiate the creation of a ticket in your PSA, assign it to the appropriate technician, and track its progress—all without manual intervention. With these new integrations, we empower you to build a more connected and efficient IT ecosystem, ultimately boosting your productivity and ensuring a smoother, more responsive service experience.

Patching actions

With the continuing growth of automations, we wanted to bring the power of patching through three new actions for your automation workflows, specifically tailored for patch management across Windows, macOS, and Linux environments. These new actions allow you to automate and streamline the patching process with more flexibility than traditional policies, ensuring that your systems stay secure and up-to-date with minimal manual effort. With these patching actions, you can configure custom patch management workflows for each operating system, automating tasks such as downloading, installing, and verifying patches. For instance, you can set up an automation to schedule and deploy critical updates on Windows servers, manage macOS patches on workstations, or handle security updates on Linux systems—all seamlessly integrated into your existing workflows. These new patch management actions empower you to maintain a more secure and compliant IT infrastructure, reducing vulnerabilities and enhancing operational efficiency.

Automation groups

With the plethora of automations we see our users creating, we've created better organization and structure through automation groups. This enhancement allows you to organize and group your automations, making it easier to manage and navigate your automation workflows. With automation groups, you and your team can categorize related automations together, streamlining the way you structure and access your automation tasks. Create groups for different departments, project types, or specific functions, such as patch management or alert responses, all within a neatly organized structure. You can now also restore archived automations, just in case you've changed your mind and need them again. These new features give you the power and flexibility you need to maintain a more organized and efficient automation environment.

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Remediation automations and winget actions

Trigger automations from monitors and automate third-party app management

Remediation automations

We've added the ability for device monitors to trigger automations. This powerful upgrade allows users to replace traditional scripts with automated workflows for handling triggered monitor alerts, streamlining the remediation process. Using automations as a remediation enables you to fully design automated responses to device monitor alerts, enhancing efficiency and reducing downtime. For instance, when a device monitor threshold is breached, an automation can be activated to execute corrective actions such as restarting services, deploying patches, or alerting IT personnel, all seamlessly and without manual effort. With remediation automations, we empower you to create more resilient and responsive IT management strategies, ultimately improving your service reliability and operational performance.

Winget actions

We are excited to announce the addition of winget actions to our automation action repertoire. This new feature allows users to manage third-party applications on Windows devices seamlessly. With the introduction of four new actions—install winget, install winget packages, uninstall winget packages, and upgrade winget packages—administrators can now automate the management of software across their Windows fleet more efficiently. Whether you need to deploy new applications, remove outdated software, or ensure all packages are up-to-date, these winget actions provide the tools to do so effortlessly. This enhancement improves upon Level's already robust automation suite, giving you greater control over application management and helping to maintain a consistent and secure software environment across all your Windows devices.

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Introducing webhook triggers and new actions

Unlock new Webhook Triggers and User Actions to streamline your IT automation processes.

Webhook trigger

We are thrilled to introduce a new trigger type in our automation platform: the Webhook trigger. This new feature enhances automation usage by allowing it to receive real-time data from external sources via HTTP requests, enabling automation triggering based on events from external systems like monitoring tools, CRM systems, or cloud services.Webhook triggers provide the capability for event-driven automations, dramatically improving response times and operational efficiency. For instance, an alert from a helpdesk software can immediately initiate diagnostic or remediation actions in Level, seamlessly integrating IT management with business processes.With detailed logging for webhook activities, Level ensures that your automation workflows are both effective and reliable. This new feature expands our platform’s automation capabilities, empowering you to build more interconnected and responsive IT management solutions.

User Approval action

We are also excited to add a new User Approval action. This feature introduces an essential layer of interaction by requiring end-user approval for certain automation events. This new capability ensures that actions that are sensitive or impactful can be validated by the actual users before execution, aligning automated IT management processes more closely with individual user needs and compliance requirements. The User Approval action allows for a dynamic and flexible approach to automation. End-users receive notifications to approve or delay actions, empowering them to have control over the changes affecting their systems. If necessary, IT administrators retain the ability to override the user decision after a specified number of attempts, ensuring that essential actions can be enforced for security or operational continuity. This feature is designed to bridge the gap between automated operations and user oversight, providing a balance between efficiency and control. The introduction of user approvals into automations will not only enhance security protocols but also foster a more interactive and responsible environment for managing IT resources.

Windows Defender Scan and Update actions

Lastly, we are adding in two new powerful actions: Windows Defender scan and Windows Defender update. These actions enhance the security capabilities of your automations by integrating directly with Windows Defender, the leading anti-malware component of Microsoft Windows. The Windows Defender scan action allows you to automate the process of running malware scans across your managed devices, ensuring that security checks are both regular and thorough. This helps maintain high levels of protection against malware, viruses, and other threats without manual intervention. On the other hand, the Windows Defender update action automates the updating of Windows Defender’s security intelligence, keeping your systems up-to-date with the latest definitions and ensuring optimal defense against new threats. Together, these actions simplify the management of device security in an increasingly complex threat landscape. By automating both the scanning for and updating of security threats, Level empowers IT administrators to ensure that all managed devices are both protected and compliant with the latest security standards, streamlining security operations and enhancing overall system integrity.

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Dynamic tagging and grouping

Dynamic tagging and grouping empower IT technicians with automation that streamlines device management, allowing for precise and efficient organization based on predefined conditions.

Dynamic tagging

While the release of automations has been wonderful and very well-received, it's time we start tapping into it's full scope and potential, starting with dynamic tagging. Dynamic tagging allows the application of tags to devices based on predefined conditions. The automation of tagging reduces manual overhead and ensures that devices are always correctly categorized, improving the efficiency of device management. Furthermore, dynamic tagging facilitates precise targeting for deployment of updates, patches, or configurations, ensuring that only relevant devices are affected. This not only streamlines operational workflows but can also enhance security by enabling quick response to vulnerabilities through targeted actions. A standout feature of dynamic tag trigger functionality is the capability to automate tasks based on specific tags. For instance, when you assign the "Office" tag to a device, it can automatically initiate an office setup pipeline, seamlessly installing office-related software on the tagged device. This streamlines the process, making device management more efficient and tailored to your operational needs. With dynamic tagging, multiple new triggers and actions have been added. These include the Tag Applied and Tag Removed triggers as well as the Add Tags and Remove Tags actions. With these four steps, an entire automated world awaits your ensemble of devices.

Dynamic grouping

What would dynamic tagging be without dynamic grouping, a powerful and agile method of organizing and configuring your devices in Level. With dynamic grouping, you can automatically move devices in and out of groups based on specific conditions, allowing IT techs to manage devices with unprecedented flexibility and precision. By automating group assignments, dynamic grouping can be used for device organization that accurately reflects the current state of your device network, adapting to changes without manual intervention. This adaptability is crucial for maintaining optimal performance and security posture. Dynamic grouping, much like dynamic tagging, also simplifies management of diverse device ecosystems, making it easier to apply policies, perform mass updates, or isolate devices for configuration or troubleshooting. With a reduction in oversight required, you and your team can ensure that your devices are managed according to the attributes and needs you deem fit. Dynamic grouping also introduces new triggers and actions to the automation pool. These include the Device Enters Group and Device Leaves Group triggers as well as the Assign To Group action. Three new steps to usher in your suite of devices into a fully automated ecosystem.

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Automations

We are thrilled to announce the next evolution in the Level product with the release of Automations, our most substantial and transformative feature we've ever introduced.

Automations

We are thrilled to announce the next evolution in the Level product with the release of Automations, our most substantial and transformative feature we've ever introduced.

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Application management

It's been a long time coming, but the groundwork for application management is well underway. With this feature release, you can now effortlessly view, sort, and search through all applications installed across your endpoints. To view a device's installed applications, simply navigate to your device and select the Applications tab. Application management is supported across all operating systems, providing you with valuable insights into your entire network of endpoints and their software landscape.

Application management

It's been a long time coming, but the groundwork for application management is well underway. With this feature release, you can now effortlessly view, sort, and search through all applications installed across your endpoints. To view a device's installed applications, simply navigate to your device and select the Applications tab. Application management is supported across all operating systems, providing you with valuable insights into your entire network of endpoints and their software landscape.

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Remote session approval

We've added an end-user approval system to our remote sessions! Admins can now turn on a mandated approval requirement from the end-user for all of their managed endpoints. With security and control being more paramount than ever before, this feature empowers the end-users to approve any incoming remote session requ…

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Level release — September 18, 2023

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Global updates view

We're excited to introduce a Global Updates view to Level. This feature allows you to easily identify and apply updates across all of your devices. By consolidating updates into a single page, you can now quickly review the update status of each device and decide when and how to deploy the necessary changes. This si…

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Level release — July 31, 2023

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Level release — July 18, 2023

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Script-based monitors

We've made your workflows even more robust, and common tasks less remedial, with the addition of script-based monitors. Using scripts has always been powerful, but now automatically deploying and repeating scripts changes everything. Save valuable time by effortlessly deploying scripts across multiple devices withou…

Osquery shell

Osquery became an important part of the agent when we expanded our device overview to include detailed system information. At the time, we teased that there was more to come from this integration. The time is now: osquery can now be selected as a shell for scripting. Osquery is a cross-platform "operating system instrumentation framework". It exposes a vast amount of system information as a relational database. With osquery, you can write simple SQL statements to return details about running processes, loaded kernel modules, open network connections, browser plugins, hardware events, and many other things. By exposing osquery as a shell option, we allow you to use it in scripts that can target all of your devices. Because it's cross-platform, a single osquery script can return the same information about Windows, Mac, and Linux devices. Better yet, the osquery script can be used in script-based monitors. Any information that you can query with osquery can now be turned into a monitor!

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ARM support for Linux

We've added support for ARM-based processors for Linux. With this feature, you and your team can effectively monitor, manage, and even automate tasks on any Linux device using ARM architecture. This allows our users to include a much wider range of devices, including but not limited to ARM-based servers, Raspberry P…

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Offline patch management

Level now handles devices that were offline during your scheduled patch policy window. Our patch policies are a great way to keep your devices up-to-date and keep your Security Score nice and high. However, devices that were offline would simply fail to install and try again the next time the policy ran. We know tha…

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Security Score column

To help users leverage Level's powerful new Security Score, we have added a column to the device list that displays the Security Score at a glance for each device. This column can be sorted to quickly identify the devices with the highest risk, allowing users to prioritize which devices need to be addressed first an…

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Security Score

The security of your devices is important. We understand this as much as anyone. With the rising number of malicious cyber threats and attacks, it's more important than ever to keep your devices secure. We think we've got you covered.

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Level release — April 10, 2023

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Level release — March 17, 2023

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Redesigned device list

The device list has been made bigger and better, in every sense of the word. The list now occupies the entire width of your browser window, giving you the freedom to show as many or as few columns of information as you would like.

Redesigned device overview

We felt it time the device overview itself received a new look. We went ahead and improved device navigation, making it easy to access the most important pages and tools. See priority updates and active alerts at a glance, and quickly view up-to-the-minute device health information. We've also added the ability to quickly access remote access tools directly from the page header, giving you quick access to endpoints that need a more hands-on approach.

Detailed device information

Along with the device view overhaul, Level now gathers more detailed information about all your endpoints via the new System tab. A wealth of operating system and hardware information has been collected, allowing a much deeper look into each of your endpoints. We've also broke down disk information more granularly, allowing you to see individual partitions and their occupied and remaining space. We remain committed to delivering the most important information about your endpoints without the need to remotely access them directly.

Session selection for Remote Desktop Protocol (RDP)

We’ve added session selection to remote control on Windows. Previously, you were only able to join the Console session. You can now freely switch between Console and active RDP sessions as needed. This is especially handy for organizations that have their end-users connect to virtual machines through RDP. Now they can hop into these sessions to provide better support.

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Level release — December 21, 2022

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Linux patch management

Linux patch management is now available, empowering you to manage security, kernel, and package updates through patch policies or directly on individual Linux endpoints. Ensuring your machine always has the latest security patches can now be done swiftly and completely hands-free. With patch policies, you have autom…

Mandatory two-factor authentication

Keep the devices you control secure by requiring two-factor authentication (2FA) for you and your entire team. Administrators can access the ability to require two-factor authentication from their account settings, adding an extra layer of security to team member's accounts and ultimately making it more difficult for malicious actors to gain access to the endpoints you manage. Administrators have also been given the ability to reset a user's two-factor authentication if a situation occurs in which it is necessary.